ViPcom Expands Portfolio with New Cloud Contact Center and Intelligent Process Automation Solutions from QuandaGo
Contact Center Specialist and Solution Provider Becomes Official Reseller of QuandaGo Cloud-Based Customer Experience Solutions in Dutch Market
Rotterdam-Naarden, April 15, 2020 — ViPcom, a specialist in cloud contact center and unified communications solutions, today announced a partnership with cloud customer experience software provider QuandaGo. Under the new agreement, ViPcom will resell the complete set of QuandaGo customer experience solutions, including omnichannel contact centers and intelligent process automation applications. The two companies will target mid-sized companies in the Dutch market and will work together on joint marketing, sales, and support.
ViPcom is a contact center specialist and solution provider focused on enabling its customers to quickly and cost-effectively migrate to the cloud using the industry’s latest cloud-based solutions. The addition of the new QuandaGo cloud customer experience (CX) solutions bring modern, data-driven contact center offerings to the ViPcom portfolio, as well as new and innovative process automation and self-service applications. This includes automating common contact center tasks to reduce costs, as well as applying automation to more complex processes and customer journeys that blend agents and artificial intelligence to improve decision-making and overall efficiency.
ViPcom offers its customers a completely flexible approach on how to use the new QuandaGo solutions—including today as a QuandaGo cloud-based solution, or as part of ViPcom’s CCaaS.nu platform offering in the future. The new ViPcom offerings powered by QuandaGo include:
- OmniChannel Contact Center — Provides all the technology and tools to quickly activate a modern, dynamic cloud contact center. The cloud-based platform is built around advanced routing and management of omnichannel customer interactions with all customer data available in a unified agent desktop. For contact center managers and supervisors, the solution provides cross-channel visibility for reporting and analytics. This includes support for the full range of customer interactions channels, such as voice, email, social, mobile, web, bots, messaging apps, mobile apps, voice apps, and future platforms.
- Intelligent Process Automation — Automates common tasks, workflows and customer processes—using business rules and artificial intelligence—to improve agent efficiency and value, and the overall customer experience. This ranges from automating common tasks like after call work and compliance checks to providing agents with augmented intelligence in the form of next best actions. Companies can also optimize more complex use cases with bots, including new customer on-boarding, payment and dispute management, proactive selling, customer churn management, and more.
“ViPcom is a long-time leader in the contact center market, and we are honored to partner with such a talented team and true experts in the customer experience space,” said Arthur Nederlof, chief executive officer at QuandaGo. “Together, we believe we can transform not only the way businesses engage with customers, but also how they get work done to serve customers—in the most efficient way possible—bringing a new and unique value to our joint customers.”
Wim van Tol of ViPcom added, “The value of QuandaGo is not only in the cloud solution, but above all also in the integrated process automation component in the contact center. This ensures better efficiency and new ways to serve your customers. This is how you can exceed customer expectations.”
For over 15 years ViPcom implements communications systems for Contact Centers. Our customers are the top of mid-tier and enterprise companies. A number of our customers have businesses in multiple countries. They use our systems to create valuable customer experiences and an optimal and reliable reachability. For more info please email firstname.lastname@example.org or visit www.vipcom.nl/ondek-quandago/
Quandago is a cloud customer experience software company focused on contact centers, knowledge management, and process automation. Today, QuandaGo manages more than 100 million interactions for customers in the retail, BPO & services, utilities, financial services and communications industries. Email email@example.com or visit www.quandago.com.