Job opening: Customer Support Consultant

Do you want to work as a Customer Support Consultant at one of the fastest growing tech companies in the Netherlands and do you strive for maximum customer satisfaction? Then we are looking for you!

To provide excellent service on the platform, we are looking for a Customer Support Consultant within Professional Services. After the implementation phase (the project), all questions, change requests and incidents are collected in our JIRA Service Desk and handled according to SLA. As co-owner of the Service Desk, you play an essential role in the satisfaction of our customers and partners. In addition, in an advisory role you are often the first-line sparring partner for them. Own input is required to continuously improve the service level.

What are we looking for?

You have at least HBO work and thinking level, you are analytical, curious, and you can switch quickly for ad hoc work. You are of course exceptionally customer- and service-oriented, a real team player and communicative. Internally, you are in close contact with solution consultants, software engineers and the product manager in a pivotal role. Your work is functional, but technical affinity is an advantage. You make a strong case for ‘your customers’ and you show ownership and entrepreneurship. Relevant work experience is not required.

A day as a Customer Support Consultant:

The only similarity that your days as a Customer Support Consultant have is that you have a lot of customer contact, and you ensure high customer satisfaction. Because you never know what the day will bring, every day looks different. As a Customer Support Consultant you have to be flexible and able to handle hectic times. As a Customer Support Consultant you act as third line. The first and second line are with the customer. So you know that when the customer comes to you, the problem is complex and there is often no ready-made solution. This also explains why you are a real consultant: You are in continuous conversation with your customer, looking for the question behind the question in order to really get to the core of the problem. If you know this, you will look for solutions together with the customer and ensure that these are eventually realized.

What do we offer?

At QuandaGo, you work for an international start up as part of a large Dutch company group, where you can make a big impact! Naturally, we offer competitive primary and secondary conditions of employment; a good salary and secondary support. We are an informal and driven organisation where you will encounter the following things:

  • An agile working environment
  • Modern techniques to work with
  • Time to develop yourself and your team
  • A laptop and phone of the company

About QuandaGo

QuandaGo is an international software company that delivers its Connected Experience Platform within and outside Europe. QuandaGo enables more than 100 million interactions for clients in the retail, BPO, utilities, financial services and communication sectors. The platform combines customer contact and 360 degree customer orientation with knowledge (management) and process automation, allowing users to focus on the customer instead of the underlying systems. The main office is located in Rotterdam, The Netherlands.


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