Rene Matla Joins QuandaGo from Air France-KLM as Company’s New Chief Product Officer
Former Director of Product at Leading Airline Brings Unique ‘Customer-Side’ Expertise in Digital Experiences, Touchpoint Development, Self-Service, Web, Mobile, and APIs
Rotterdam, January 18, 2021 — QuandaGo, a cloud contact center and process automation software provider, today announced the appointment of Rene Matla as Chief Product Officer (CPO). In this newly formed role, Mr. Matla will drive the development and evolution of the QuandaGo Connected Experience platform, including next generation ‘digital-first’ products and integrated solutions with technology partners. Mr. Matla is also responsible for managing the company’s Engineering and DevOps teams, and serves as a member of the Executive management team.
Today, QuandaGo offers an ‘all-in-one’ platform for omnichannel contact centers, knowledge management and process automation, serving customers in the retail & direct-to-consumer, financial services, travel & logistics, BPO, utilities and local government sectors.
Matla Brings Deep Digital CX Development Experience
Mr. Matla joins QuandaGo as CPO following 15 years in product development leadership roles at leading global airline Air France-KLM, including digital B2C product development for web customer engagement, mobile applications, self-service kiosks, and APIs & integrations. Mr. Matla also brings deep experience in customer touchpoint development and building highly scalable products, launching key digital customer channels and self-service applications during a time of rapid innovation not only for Air France-KLM, but the travel & airline industry as a whole. Mr. Matla will leverage his experience in driving effective technology alliances and partner development strategies to expand upon and build QuandaGo’s ecosystem of solution partners and integrations.
“Rene has walked in the shoes of our customers, and we believe there is no better way to design products—from the outside in,” said Arnoud Munneke, Co-Chief Executive Officer and Founder at QuandaGo. “As customer engagement goes digital, Rene brings a ‘hands-on’ understanding of the true challenges our customers face, and this will be integral to ensuring that QuandaGo delivers solutions that are driven by customer needs and real-world use cases.”
“I’m excited to join Quandago and help continue their journey to build a best-in-class product in the market,” said Matla, CPO at QuandaGo. “Coming from an industry that relies heavily on CX and transforming the way customer service is delivered, I know that we can make a difference for our customers and the industry.”
Quandago is a cloud customer experience software company focused on contact centers, knowledge management and intelligent process automation. Today, QuandaGo manages more than 100 million interactions for customers in the direct-to-consumer, retail, BPO & services, utilities, financial services and communications industries.
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