Teliax Expands Cloud Offerings with New Contact Center, Process Automation and Knowledge Management Services from QuandaGo
Official Global Partner To Deliver The QuandaGo Connected Experience Platform
DENVER, January 15, 2020 — Teliax, a global leader in innovative voice connectivity and communications platforms, today announced its partnership with customer experience software provider QuandaGo to deliver a Contact Center-as-a-Service (CCaaS) platform to its worldwide customer base of carriers and service providers. Under the new agreement, the two companies bring together industry-leading voice services from Teliax with a full set of customer experience offerings, including omnichannel contact center, knowledge management, and intelligent process automation services, provided by the QuandaGo Connected Experience Platform.
Teliax partners will benefit by offering their customers an ‘all-in-one’ cloud-based platform from QuandaGo that makes it easy to turn-on a cloud contact center, integrate all data sources, and automate processes from the front office to the back office. With an open, ecosystem model supported by APIs, end user customers can take a fully flexible, customizable approach to using new services that evolve with technology and business needs.
The QuandaGo service offerings include:
- OmniChannel Contact Center — Provides all the technology and tools to quickly activate a modern-day, dynamic cloud contact center. The platform is built around advanced self-service, routing and management of omnichannel customer interactions with a unified agent desktop for live support and cross-channel visibility for reporting and analytics. This includes suport for voice, email, social, mobile, web, chat bots, messaging, mobile apps, voice apps, and future platforms.
- Intelligent Process Automation — Automates common tasks, workflows and processes—using business rules, artificial intelligence and machine learning—to improve agent efficiency and value, and to improve the customer experience. This ranges from automating common tasks, including after call work and compliance checks, to providing agents with augmented intelligence in the form of next best actions. QuandaGo can also optimize more complex use cases with automation, including new customer on-boarding, payment and dispute management, proactive selling, customer churn management, and more.
- Knowledge Management — Enables companies to bring together company-wide data, making it available in a single place for agents, as well as for customers in self-service. Customers have 100% flexibility when integrating to existing and future enterprise channels, apps, systems, and data. This includes data from CRM and ERP apps, document management systems, mobile apps, as well as any third-party sources via APIs—and Internet of Things (IoT) devices in the future.
“True transformation of the contact center depends on partners who understand the customer experience and are capable of managing that transformative process seemlessly. We’re thrilled to be an official QuandaGo Global Partner to deliver this world-class CX solution to the market,” said David Aldworth, President and Chief Executive Officer, Teliax. “With their depth of knowledge, QuandaGo has successfully brought together multiple technologies into a superior and cost-effective Cloud CX platform that delivers a connected customer experience. By adding this unique offering to our portfolio, Teliax continues to bring innovative managed services and integrated connectivity solutions to our partners.”
“We’re honored to take our partnership with Teliax to the next level with our newly expanded set of contact center and process automation offerings,” said Arthur Nederlof, chief executive officer at QuandaGo. “The reach of Teliax’s global partnerships combined with the enterprise-wide capabilities of the QuandaGo platform—plus the combination of our experts across both companies—brings a truly special customer experience offering to market.”
Kelly Peterson, Director, Marketing at Teliax
P: +1 (720) 527-5151
Pete Wermter, Head of Marketing at QuandaGo
P: +33 6 34 54 05 73