ROTTERDAM, Netherlands – July 31, 2025 – QuandaGo, a leading provider of cloud-native customer experience (CX), AI and automation solutions, today announced the launch of ‘Ask AiDA’, a powerful AI-driven knowledge management solution designed to empower contact center agents with instant, accurate, and consistent information. ‘Ask AiDA’ serves as a centralized brain for the contact center, providing a single source of truth for all customer-facing and internal knowledge.
In today’s fast-paced and demanding customer service landscape, contact center agents are often overwhelmed with information scattered across multiple systems, leading to inconsistent answers, longer resolution times, and a frustrating experience for both customers and agents. ‘Ask AiDA’ addresses this challenge head-on by providing a simple, intuitive interface where agents can ask questions in natural language and receive immediate, contextually relevant answers.
“We are thrilled to introduce ‘Ask AiDA’ to the market,” said Bas Nederlof, CEO of QuandaGo. “We understand the daily struggles of contact center agents who have to navigate a complex web of information to serve customers effectively. ‘Ask AiDA’ is a game-changer, empowering agents to find the right answers in seconds, not minutes. This not only boosts agent confidence and efficiency, but also significantly improves the customer experience, leading to higher satisfaction and loyalty.”
‘Ask AiDA’ is a key component of QuandaGo’s broader AI-powered platform, AiDA, which is designed to hyper-automate contact center operations and drive significant improvements in productivity and quality. By leveraging the power of generative AI, ‘Ask AiDA’ can understand the intent behind a question and deliver the most relevant information from a wide range of sources, including knowledge bases, CRM systems, product documentation, and even historical customer interaction data.
Key features and benefits of ‘Ask AiDA’ include:
- Single Source of Truth: Centralizes all organizational knowledge into one easily accessible platform, eliminating information silos and ensuring consistency.
- AI-Powered Search: Utilizes natural language processing (NLP) and machine learning to understand user queries and provide accurate, context-aware answers.
- Instant Answers: Delivers information in real-time, reducing agent search time and improving first-contact resolution rates.
- Seamless Integration: Connects with a wide range of enterprise systems and knowledge sources, ensuring that agents have access to the most up-to-date information.
- Continuous Learning: Learns from every interaction, continuously improving its accuracy and relevance over time.
- Reduced Training Time: New agents can get up to speed quickly with instant access to the information they need to do their jobs effectively.
The launch of ‘Ask AiDA’ reinforces QuandaGo’s commitment to delivering innovative solutions that empower contact centers to thrive in the age of AI. By putting the power of knowledge at the fingertips of every agent, QuandaGo is helping organizations to not only meet but exceed the expectations of today’s digitally-savvy customers.
About QuandaGo
QuandaGo is a leading innovator in customer experience solutions, dedicated to transforming the way businesses interact with customers through technology. With a focus on delivering high-quality, AI-driven tools, QuandaGo is committed to empowering businesses worldwide to achieve operational excellence and unparalleled customer satisfaction. Learn more about QuandaGo at quandago.com
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