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Artificial Intelligence (AI) continues to play a vital role in transforming the way businesses interact with their customers. As we are about to step into

When it comes to providing an unparalleled customer experience, there’s no magic formula. It’s a continuous process of evolving and refining your approach to meet

We’re very proud to announce that QuandaGO has been issued with the renewal of its ISO/IEC 27001 certification. ISO 27001 is an internationally recognized standard

“If you prepare yourself for the future, in the future – you’re too late.” These were the words of VANAD Group founder Ad Nederlof during

We’re thrilled to announce that one of the fastest growing energy providers in Europe, Mega Energy, has signed for the full QuandaGo Suite. Mega’s goal

Together with our integration partner Loyally, QuandaGo introduces Call Controlling for Salesforce. You are now able to handle voice and non-voice channels from one single

This week, QuandaGo unveiled a new development where some of ChatGPT’s core technologies have been incorporated into QuandaGo’s own Conversational Analytics solution.  QuandaGo is a

Last week the QuandaGo Data Team held a webinar about the introduction of the Data Lakehouse. They talked about what the QuandaGo Data Lakehouse does

In today’s digital era, contact centers are buried with data from various sources, such as customer interactions, social media, website visits, and more. This data

Learn how to get customer service done more quickly, while making a lasting impression on your customers.

Companies across the world are struggling to create business presence globally – and successfully implement their customer journey locally. At the same time, customer expectations

Are you ready to step into the future of customer service? The choice is clear: it’s time to leave the traditional IVR system behind and

All contact centers must sooner or later move to a cloud platform. The market for cloud platforms is dominated by established parties, but the range

Take a closer look at generative AI technologies like ChatGPT and how they will impact customer experience.

Watch this webinar replay with a real-world discussion and use cases on customer experience automation.

See how a leading online retailer connected data and automated processes to deliver a breakthrough customer experience.

Hear from the experts on how to capitalize on automation opportunities at your company, including best practices and lessons learned.

Reed about the recent the Lifetime Achievement Award presented to Ad Nederlof — for the first time even — at the annual Computable Awards 2022.

We’ll be in Amsterdam for CCW Europe on October 4-5 in Booth #105 and we have a breakout session on CX automation on Tuesday, October 4 at 11:20. See you there!

Learn how rapid digitization, virtual workplaces and process automation are changing the way we run contact centers and manage customer experience.

When you think about measuring CX performance, do you consider variables such as:  The breakdown of customer interactions per channel  How many interactions are handled

Learn how to improve the efficiency and impact of the customer experience you deliver with these three key steps.

Explore the latest developments in customer experience BPO services and transformation, including how to evolve to a higher profit margin business model.