Blog

Learn how to deliver effective, engaging interactions over messaging apps to ensure a smooth experience for your customers and agents, including implementation tips.

See customer experience automation in action, including how it reduces the time it takes to complete today’s most common customer service tasks.

Learn how to get better results from your process automation efforts by taking three steps, including focusing on end-to-end customer journeys.

Learn how QuandaGo and Koopid are taking customer service automation to new levels with integrated conversational AI, knowledge management and process automation.

QuandaGo announces the promotion of Patrick van Eerden to Chief Financial Officer with a focus on building HR and expanding international business.

Former Director of Product at leading airline brings unique ‘customer-side’ expertise in digital experiences, touchpoint development, self-service, Web, Mobile, and APIs

QuandaGo announces the appointments of Pete Wermter to Chief Marketing Officer (CMO) and Michel van Roon to Chief Customer Officer (CCO).

We’d like to wish everyone a healthy and happy holiday season in a year filled with many challenges, yet many successes and rewards.

See why QuandaGo was recognized by Deloitte and read about the ways we are innovating contact centers and automation solutions.

Learn the latest CX efficiency best practices in use today, including omnichannel routing, API integrations, and intelligent process automation.

QuandaGo and Anyroute announce new solution that opens up customer interactions and improves productivity for Microsoft Teams users.

Learn about today’s contact center efficiency opportunities and how we’re helping companies realize them across three key areas.

Learn how visual interactions and picture support for contact center and field service interactions can reduce costs and eliminate the need for in-home visits.

See how intelligent process automation frees up time for your agents to focus on higher-value transactions and more complex customer needs

As part of a recent QuandaGo webinar, we discussed how to turn customer insights into action with Mark van der Kruijssen at insurer DELA about the importance of data to DELA’s everyday business.

Learn how to bring your customer insights and data together, making it available to your agents in a unified desktop and using it to automate processes