
Three AI trends for CX in 2024 – that we will deliver on!
Artificial Intelligence (AI) continues to play a vital role in transforming the way businesses interact with their customers. As we are about to step into
Get the latest CX industry insights, news and updates from QuandaGo
Artificial Intelligence (AI) continues to play a vital role in transforming the way businesses interact with their customers. As we are about to step into
When it comes to providing an unparalleled customer experience, there’s no magic formula. It’s a continuous process of evolving and refining your approach to meet
We’re very proud to announce that QuandaGO has been issued with the renewal of its ISO/IEC 27001 certification. ISO 27001 is an internationally recognized standard
“If you prepare yourself for the future, in the future – you’re too late.” These were the words of VANAD Group founder Ad Nederlof during
We’re thrilled to announce that one of the fastest growing energy providers in Europe, Mega Energy, has signed for the full QuandaGo Suite. Mega’s goal
Earlier this year we started to investigate the experiences around the reports. Many of you know the emails with a csv, pdf or excel file
Together with our integration partner Loyally, QuandaGo introduces Call Controlling for Salesforce. You are now able to handle voice and non-voice channels from one single
This week, QuandaGo unveiled a new development where some of ChatGPT’s core technologies have been incorporated into QuandaGo’s own Conversational Analytics solution. QuandaGo is a
Last week the QuandaGo Data Team held a webinar about the introduction of the Data Lakehouse. They talked about what the QuandaGo Data Lakehouse does
In today’s digital era, contact centers are buried with data from various sources, such as customer interactions, social media, website visits, and more. This data
Learn how to get customer service done more quickly, while making a lasting impression on your customers.
Companies across the world are struggling to create business presence globally – and successfully implement their customer journey locally. At the same time, customer expectations
Are you ready to step into the future of customer service? The choice is clear: it’s time to leave the traditional IVR system behind and
All contact centers must sooner or later move to a cloud platform. The market for cloud platforms is dominated by established parties, but the range
Take a closer look at generative AI technologies like ChatGPT and how they will impact customer experience.
Watch this webinar replay with a real-world discussion and use cases on customer experience automation.
See how a leading online retailer connected data and automated processes to deliver a breakthrough customer experience.
Hear from the experts on how to capitalize on automation opportunities at your company, including best practices and lessons learned.
Reed about the recent the Lifetime Achievement Award presented to Ad Nederlof — for the first time even — at the annual Computable Awards 2022.
We’ll be in Amsterdam for CCW Europe on October 4-5 in Booth #105 and we have a breakout session on CX automation on Tuesday, October 4 at 11:20. See you there!
Learn how rapid digitization, virtual workplaces and process automation are changing the way we run contact centers and manage customer experience.
When you think about measuring CX performance, do you consider variables such as: The breakdown of customer interactions per channel How many interactions are handled
Learn how to improve the efficiency and impact of the customer experience you deliver with these three key steps.
Explore the latest developments in customer experience BPO services and transformation, including how to evolve to a higher profit margin business model.
Let us show you how to improve efficiency
in the contact center and back office by 50% or more — while delivering better experiences for customers and agents!
QuandaGo is a cloud customer experience software company focused on contact centers, knowledge management and business automation.
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