Category: Blog

As part of a recent QuandaGo webinar, we discussed Home Agent Engagement during the Coronavirus crisis with Angela Muradin, Head of Customer Care at RTL

Direct-to-Consumer Eyeglasses Provider Charlie Temple Connects the Customer Journey with QuandaGo Cloud Contact Center Solution Innovative Designer and Manufacturer of Eyeglasses, Sunglasses and Accessories Reduces

Until now, most companies exploring automation have implemented various forms of robotic process automation or RPA versus more advanced Intelligent Process Automation solutions. Simply defined,

The rapid adoption of artificial intelligence (AI) in the contact center is opening up huge opportunities to improve CX efficiency—while making life better for both

ViPcom Expands Portfolio with New Cloud Contact Center and Intelligent Process Automation Solutions from QuandaGo Contact Center Specialist and Solution Provider Becomes Official Reseller of

As businesses worldwide transform the way they do business to effectively manage through the COVID-19 crisis, customer engagement is a hot topic from the customer

QuandaGo Expands Leadership Team to Support International Expansion Genesys Contact Center Veteran Michel van Roon Appointed as Global Sales Director and Patrick van Eerden Appointed

Tritel Expands Portfolio with New Omnichannel Contact Center and Process Automation Cloud Services from QuandaGo Communications Provider Becomes Official Reseller of QuandaGo Cloud-Based Customer Experience Solutions

Finding a contact center that isn’t at least exploring the potential benefits of artificial intelligence and automation may prove to be a difficult task today.

A recent McKinsey & Company article sheds new insights on the importance of the human factor when automating business processes. According to the article, “while

Teliax Expands Cloud Offerings with New Contact Center, Process Automation and Knowledge Management Services from QuandaGo Official Global Partner To Deliver The QuandaGo Connected Experience

A newly released report from API management provider Mulesoft sheds new light on the strategic importance connecting the experience for today’s consumers. The study, which

Leading retailer Blokker is focused on delivering the best customer experience in the business—across its country-wide network of physical locations, as well as its growing

The Next Evolution of CX As you may have heard, we are fresh-off the public launch of our new company—QuandaGo—and we’re quickly moving forward! In

Get an introduction to QuandaGo, and how we help companies connect the experience across customers, agents, and business processes.

Newly formed cloud CX software company brings together omnichannel contact centers, knowledge management and business process automation in a single solution

The softphone offers a solution for organizations that no longer want to invest in physical devices and need to quickly scale up and down workplaces.

Even with the rapid adoption of cloud applications, some companies still work with on premise solutions. Here’s why you should migrate to the cloud today!

The organization will have to deal with a considerable growth spurt or there are serious signals that the organization is difficult to reach. What to do and where do you start?

Video popularity continues to rise, especially among young people, so it is not surprising that more and more companies are using video as a customer interaction channel.

QuandaGo, provider of a cloud-based customer experience platform, offers a smart solution for companies that wrestle with bad accessibility during peak times.