Blog

Learn how rapid digitization, virtual workplaces and process automation are changing the way we run contact centers and manage customer experience.

When you think about measuring CX performance, do you consider variables such as:  The breakdown of customer interactions per channel  How many interactions are handled

Learn how to improve the efficiency and impact of the customer experience you deliver with these three key steps.

Explore the latest developments in customer experience BPO services and transformation, including how to evolve to a higher profit margin business model.

We’re excited to share that QuandaGo has been named as one of the 2022 Top Scaleups in the Netherlands! by the Erasmus Center for Entrepreneurship.

Learn how an integrated contact center and process automation platform benefits your clients and your bottom line with new services.

Plug in for 20 minutes as we take a closer look at end-to-end customer journeys in today’s world – and how to transform them.

Learn how innovative renewable energy provider Engie uses CX automation to deliver stand-out customer experiences in a highly competitive market.

Learn how Swedish customer experience BPO is transforming its business with new services powered by QuandaGo.

We’re pleased to announce the launch of the QuandaGo CX Innovation Center, based in sunny Lisbon, Portugal. The new center serves as the hub for

Learn the critical step that you need to take to get your contact center and customer experience automation efforts right, including focusing on people.

Learn why messaging is now a leading consumer channel and how to integrate messaging apps into your contact center.

Learn how to deliver an omnichannel contact center designed to meet the modern day needs and demands of today’s digital consumers.

Dive deeper into four important considerations for laying the framework for long-term customer experience automation impact and results.

Read about new hybrid work models where contact center agents come in for training and collaboration—and work remotely when taking calls.

Take a deeper dive into customer experience automation, including a CCW Digital video interview on the latest trends and best practices for implementation success.

If we were to use one word to describe the trends taking shape in the contact center industry today, it would be “modernization.” The legacy

With regards to the latest Apache Log4j vulnerability — Log4Shell – and its impact on our customers, at this time, we have determined that there are no QuandaGo instances and implementations at risk.

Check out an on-demand DEMO on data-driven experiences that benefit both your customers and agents, including a unified agent desktop, knowledge base integration and agent assist.

Watch this on=demand Innovation Panel on data-driven experiences, and hear from our experts on how they are shaping the customer experience of tomorrow.

Get the latest insights and perspectives on customer experience automation from leading analyst firm Frost & Sullivan.

We’re holding a virtual customer event tomorrow on How to Deliver Data-Driven Experiences. We’ll talk about the ever-increasing role of data in developing effective CX

Get the latest in contact center automation technologies, best practices and breakthroughs, including chatbots and conversational AI.

Hear real-world examples and learn about the latest customer experience trends and happenings in this video blog post.