Blog

Learn how visual interactions and picture support for contact center and field service interactions can reduce costs and eliminate the need for in-home visits.

QuandaGo announces collaborative case management integration with Microsoft Teams that enables more effective and efficient employee collaboration between the front and back office

VANAD Group founder and former Genesys CEO Ad Nederlof discusses IT over the last 50 years and what smart entrepreneurs need to focus on now

Communications solutions provider becomes official reseller of QuandaGo cloud-based customer experience solutions

See how intelligent process automation frees up time for your agents to focus on higher-value transactions and more complex customer needs

LBC to leverage cloud solution to connect the experience for customers over digital channels and automate processes in the front and back office

As part of a recent QuandaGo webinar, we discussed how to turn customer insights into action with Mark van der Kruijssen at insurer DELA about the importance of data to DELA’s everyday business.

Admerex to Provide Cloud-Based Services to Multiple Philippine Government Agencies Beginning in July 2020

Learn how to bring your customer insights and data together, making it available to your agents in a unified desktop and using it to automate processes

Get a view into home agent engagement, challenges and opportunities brought upon by the Cronavirus crisis in this Executive Q&A

See how direct-to-consumer provider Charlie temple centralized all customer data in a single agent desktop with QuandaGo’s cloud contact center

See how intelligent process automation goes beyond RPA by integrating more data sources and supporting the end-to-end customer journey

See how conversational analytics and contact center automation helped a large insurer improve accuracy and deflect 5,000 calls per month

ViPcom announces partnership with cloud customer experience software provider QuandaGo in Dutch Market

Great insights on managing your business and contact center through the COVID-19 crisis and beyond, including using home-based contact center agents

QuandaGo Expands Leadership Team to Support International Expansion Genesys Contact Center Veteran Michel van Roon Appointed as Global Sales Director and Patrick van Eerden Appointed Head of Finance  Rotterdam, March

Tritel Expands Portfolio with New Omnichannel Contact Center and Process Automation Cloud Services from QuandaGo Communications Provider Becomes Official Reseller of QuandaGo Cloud-Based Customer Experience Solutions in The Philippines Market Manila,

Finding a contact center that isn’t at least exploring the potential benefits of artificial intelligence and automation may prove to be a difficult task today. Indeed, the majority of companies

A recent McKinsey & Company article sheds new insights on the importance of the human factor when automating business processes. According to the article, “while organizations are often tempted to

Teliax Expands Cloud Offerings with New Contact Center, Process Automation and Knowledge Management Services from QuandaGo Official Global Partner To Deliver The QuandaGo Connected Experience Platform DENVER, January 15, 2020

A newly released report from API management provider Mulesoft sheds new light on the strategic importance connecting the experience for today’s consumers. The study, which includes surveys from 850 global