Blog

Contact centers of the past were mainly reactive and pretty limited in terms of functionality and available channels for customers. But that doesn’t cut it anymore in a time where

Here at QuandaGo, our roots are deeply tied to the Business Process Outsourcing (BPO) business. Our fellow VANAD Group company, VANAD Engage, is one of Europe’s leading customer service outsourcing

Are you engaging with the QuandaGo community? Learn all the way you can connect with the QuandaGo community, including on-demand events, DEMO webinars and social media.

Get the latest in contact center automation technologies, best practices and breakthroughs, including chatbots and conversational AI.

Learn how QuandaGo and Salesboard are creating better connectivity and improved opportunities between contact center and sales channels.

See how today’s unified omnichannel contact center agent desktops are improving the customer experience with better access to customer data.

Hear from our CEO Derk-Jan Brand and learn about QuandaGo’s customer-driven approach to delivering CX automation and contact center solutions.

Learn the value of integrating messaging app into your contact center and watch a DEMO in our latest on-demand webinar.

Communications Solutions Provider and Services Firm Becomes Official Reseller of QuandaGo Cloud-Based Customer Experience Solutions

Get to know QuandaGo CEO Derk-Jan Brand better, including his view of the market, company culture and the importance of partners.

QuandaGo officially completes its C-Level leadership team with new CEO joining the company.

Learn how to effectively blend today’s digital first experiences with the live contact center agent support needed for complex issues.

Learn how to get customer service done more quickly, while making a lasting impression on your customers.

Learn how to deliver effective, engaging interactions over messaging apps to ensure a smooth experience for your customers and agents, including implementation tips.

See customer experience automation in action, including how it reduces the time it takes to complete today’s most common customer service tasks.

Learn how to get better results from your process automation efforts by taking three steps, including focusing on end-to-end customer journeys.

Learn how QuandaGo and Koopid are taking customer service automation to new levels with integrated conversational AI, knowledge management and process automation.

QuandaGo announces the promotion of Patrick van Eerden to Chief Financial Officer with a focus on building HR and expanding international business.

Former Director of Product at leading airline brings unique ‘customer-side’ expertise in digital experiences, touchpoint development, self-service, Web, Mobile, and APIs

QuandaGo announces the appointments of Pete Wermter to Chief Marketing Officer (CMO) and Michel van Roon to Chief Customer Officer (CCO).

We’d like to wish everyone a healthy and happy holiday season in a year filled with many challenges, yet many successes and rewards.

See why QuandaGo was recognized by Deloitte and read about the ways we are innovating contact centers and automation solutions.

Learn the latest CX efficiency best practices in use today, including omnichannel routing, API integrations, and intelligent process automation.

QuandaGo and Anyroute announce new solution that opens up customer interactions and improves productivity for Microsoft Teams users.