QuandaGo Servicedesk

The fastest way to get you going.

QuandaGo Servicedesk

The QuandaGo Servicedesk is the best way to gain insight on the status of your QuandaGo applications and services. We are ready to help you 24/7.

Service Level Agreement

The QuandaGo SLA describes the management, maintenance and provision of all software products and services which provide or which it may provide in the future. The SLA therefore constitutes an integral part of the agreement between QuandaGo and you as a client, and may be amended or modified by mutual agreement at the Client’s request, e.g. by changes to the required services, or adjustments to the desired service levels.

Service levels and KPIs

Bronze

SLA
+
  • 8:30 am – 5:30 pm
  • Service Desk access
  • Information session
  • Included in the platform

Silver

SLA
++
  • Your own Support team
  • Extended Service Window
  • Tactical consultation
  • Strategic consultation

Gold

SLA
+++
  • Dedicated Service Manager
  • 24/7 Service Window
  • Faster response times
  • 2x Tactical consultation
  • Strategic consultation

QuandaGo Customers

Get in touch!

Get in touch with our Sales team to get a quote or more information about the SLA we offer.