SOFTWARE FOR CONTACT CENTERS AND CUSTOMER SERVICE

Deliver the Fastest
Customer Experiences

QuandaGo uses intelligent process automation and conversational
analytics in combination with your contact and back office to accelerate customer
and employee experiences across your business.

ARE YOU READY FOR A NEW ERA OF CUSTOMER RELATIONSHIPS?

Customer Experience
Automation

Messaging Platforms
WhatsApp, Facebook Messenger, Viber and more.
Mobile Devices & IoT
Engage mobile customers and analyze data on devices.

Engage customers in
human conversations
across channels

Make meaningful connections with your customers by understanding their intent in consistent conversations across channels – messaging, voice, web, social, mobile.

Social Media
Connect with customers on Twitter, Facebook, Instagram.
Web Chat
Hybrid bot and live-support solution for websites.
Live Agent Support
Empower agents and remote workers.
Email Management
Support for customer email
communications.
Messaging Platforms
WhatsApp, Facebook Messenger, Viber and more.
Mobile Devices & IoT
Engage mobile customers and analyze data on devices.
Social Media
Connect with customers on Twitter, Facebook, Instagram.
Web Chat
Hybrid bot and live-support solution for websites.
Live Agent Support
Empower agents and remote workers.
Email Management
Support for customer email
communications.

Connect customers to the best resource

Determine next best actions and deliver customers to the best resource — self-service first with integrated knowledge base and automation — or direct access to agents, back office employees, and remote workers.

Bring CX data and apps together

QuandaGo enables you to bring together customer data, systems and apps from across your business, making the right information available at the right time for contact center agents with a unified 360° desktop — and for customers with intelligent self-service and knowledge base integration.

& In-House Apps & Legacy Systems

Analyze interactions across the end-to-end customer journey

Learn to automate and complete repetitive and manual tasks more efficiently by analyzing data across the customer journey, detecting sentiment, process bottlenecks, escalations, and opportunities to improve the customer experience.

Reduce handle times by 50%
with customer experience automation

Automating the Returns Process

Reduce the time it takes to handle today’s most common customer processes —
onboarding, answering product questions, or handling returns — by automating
tasks for customers, contact center agents and back office employees.

Keep your current contact center
infrastructure in place

The QuandaGo platform is based on open APIs and flexibility to support your unique needs and environments. QuandaGo solutions can run on any contact center infrastructure — including QuandaGo’s cloud contact center — and
solutions from other providers. Protect investments and minimize disruption.

Accelerate the customer experience today!

Let us show you how to improve efficiency
in the contact center and back office by 50% or more — while delivering better experiences for customers and agents!