SOFTWARE FOR CONTACT CENTERS AND CUSTOMER SERVICE
Customer Experience
Automation
QuandaGo uses intelligent process automation and conversational analytics
in combination with your contact center and back office to accelerate experiences across your business.
ARE YOU READY FOR A NEW ERA OF CUSTOMER RELATIONSHIPS?
Customer Experience
Automation
Messaging Platforms
Mobile Devices & IoT
Engage customers in
human conversations
across channels
Make meaningful connections with your customers by understanding their intent in consistent conversations across channels – messaging, voice, web, social, mobile.
Social Media
Web Chat
Live Agent Support
Email Management
communications.
Messaging Platforms
Mobile Devices & IoT
Social Media
Web Chat
Live Agent Support
Email Management
communications.
Connect customers to the best resource
Determine next best actions and deliver customers to the best resource — self-service first with integrated knowledge base and automation — or direct access to agents, back office employees, and remote workers.
Bring CX data and apps together
QuandaGo enables you to bring together customer data, systems and apps from across your business, making the right information available at the right time for contact center agents with a unified 360° desktop — and for customers with intelligent self-service and knowledge base integration.
Analyze interactions across the end-to-end customer journey
Learn to automate and complete repetitive and manual tasks more efficiently by analyzing data across the customer journey, detecting sentiment, process bottlenecks, escalations, and opportunities to improve the customer experience.
Reduce handle times by 50%
with automation
Automating the Returns Process
Reduce the time it takes to handle today’s most common customer processes —
onboarding, answering product questions, or handling returns — by automating
tasks for customers, contact center agents and back office employees.
Keep your current contact center
infrastructure in place
The QuandaGo platform is based on open APIs and flexibility to support your unique needs and environments. QuandaGo solutions can run on any contact center infrastructure — including QuandaGo’s cloud contact center — and
solutions from other providers. Protect investments and minimize disruption.
Accelerate the customer experience today!
Let us show you how to improve efficiency
in the contact center and back office by 50% or more — while delivering better experiences for customers and agents!
