Build on our next generation CX solution AiDA
Ask AiDA
Your Internal AI Chatbot
You
What is Ask AiDA?
QuandaGo AiDA
Empower agents to resolve customer inquiries more quickly, accurately, and consistently, ultimately leading to improved customer satisfaction and operational efficiency for the contact center.
Need help? Ask AiDA!
Ask AiDA an intelligent internal chatbot designed to help customer service agents.
Just Ask!
Ask AiDA an intelligent internal chatbot designed to help customer service agents. Powered by advanced LLMs, Ask AiDA provides instant, accurate answers to agent queries by searching your contact center’s knowledge bases. Agents can ask questions in natural language through a simple chat interface and receive responses with clear references to the original knowledge sources, empowering them to resolve customer issues faster and with greater confidence.
Empower Agents
Empower agents to resolve customer inquiries more quickly, accurately, and consistently, ultimately leading to improved customer satisfaction and operational efficiency for the contact center.
Based on knowledge
The focus is on creating an agent-facing chat interface where agents can query an internal LLM about knowledge base content, receive synthesized answers, and see the sources of that information.
Actually enhance CX!
Deploy true comprehension throughout and within all Customer Journey touchpoints.
Ask AiDA is here to help
Empower agents to resolve customer inquiries more quickly, accurately, and consistently,
ultimately leading to improved customer satisfaction and operational efficiency for the contact center.
24/7
Always on
Ask AiDA is available around-the-clock, 365 days a year, so you can do important things.
< 4 seconds
Response time
Ask AiDA usually responds within 4 seconds.
10M interactions
Experience
Ask AiDA has already successfully handled more than 10M interactions.
Based on AiDA
Our most advanced AI yet
AiDA is a Digital Supervisor that sits between your agent, customer interactions and the rest of your team. It uses data from your contact center to constantly analyze your agent performance, your customers intent and enables you to quickly see what hot topics are for your customers. Therefor, it paves the path towards elevating Customer Contact to 3 times more and 2 times better.
Privacy, Security and Compliancy
AiDA is ready to take away your concerns about privacy, security and compliancy.
ISO 27001 Certified
Regularly pen-tested
All data encrypted in rest and transit
Stored conversational data anonymized
See Ask AiDA in action!
