When it comes to delivering on customer expectations, it’s no exaggeration to say that yesterday is not soon enough. In our always-on world, people — and consumers in particular — have no patience for wait times and inefficient customer experiences. They expect an immediate, helpful response and fast issue resolution. They expect you to get customer service done!
Companies that fail to meet these expectations will churn customers and lose revenue, but those that can deliver faster, more intelligent experiences stand to reap significant benefits. At QuandaGo, we’ve made it our mission to ensure your company is part of the latter group.
Are you going to Amsterdam for CCW Europe on October 4-5? We’ll be there on site in Booth #105 and we have a breakout session on CX automation on Tuesday, 4 October at 11:20! We hope you’ll join us to discuss how automation, analytics, and other technologies are being used in the real world — and how they are shaping the future of the customer experience.
Rene Matla, our Chief Product Officer, will be participating in our Executive Panel Discussion on the topic on the first day of the conference, along with Nick Baak from digital payments provider In3 and Tom Mac-Kenzie with Teleperformance. They’ll be exploring various trends in customer experience automation and innovative uses of data for sales and service, including:
- How today’s ‘customer data tsunami’ is changing the way we manage customer experience and opening up a new world of opportunities for contact center and CX leaders
- How intelligent process automation and conversational analytics can be combined across the contact center and back office to accelerate customer experiences
- How empowering agents to deliver more efficient customer experiences benefits the bottom line
At QuandaGo, we have successfully managed more than 100 million interactions for brands spanning the retail, financial services, telecom, utilities and government sectors, helping these organizations improve efficiency by up to 50%.
Make sure you swing our booth at the event to meet with our team and discuss the possibilities. We look forward to the opportunity to show you what QuandaGo can do for your business. Hope to see you there!