QuandaGo Expands Leadership Team to Support International Expansion
Genesys Contact Center Veteran Michel van Roon Appointed as Global Sales Director and Patrick van Eerden Appointed Head of Finance
Rotterdam, March 31, 2020 — QuandaGo, a cloud customer experience software provider. today announced the executive appointments of Michel van Roon as Global Sales Director and Patrick van Eerden as head of Finance to support the company’s ongoing international expansion efforts.
Michel van Roon Apppointed Global Sales Director
Michel van Roon, who previously served QuandaGo as a strategic advisor, has extensive experience in international roles at both hardware and software providers, including Genesys. With a background in business economics, Van Roon has focused both on contact center growth and revenue expansion opportunities in adjacent markets, including workflow and process automation, and will work closely with both QuandaGo customers and partners.
“Good or efficient are no longer the two extremes,” said Van Roon. “Before, consumers could only choose between good or moderate assisted service or self-service. With the deployment of new contact center and process automation technologies, both self-service and human service are entering a new phase, and I’m excited to bring the value of this new generation of solutions to QuandaGo customers and partners.”
Patrick van Eerden Appointed Head of Finance
As part of today’s announcement, Patrick van Eerden has been appointed to head of finance at QuandaGo. Patrick has played a key role in bringing the three companies that together have formed QuandaGo—Vanad Aloha, Morphis and Artificial Industry—since July of 2019. With a background in business administration, Van Eerden previously worked for KPMG and VodafoneZiggo, among others, and brings extensive experience as a finance leader in the field of post-acquisition integrations.
“Today, everyone in the company must be invested in a good customer experience. From a financial perspective, you can often see the real numerical impact that a great quality of service can have on consumers. In my new role, I look forward to being even closer to what really matters in business: a good customer experience.”
Today, QuandaGo is working on building a customer experience ecosystem with plans to grow further based on an expanding global partner model. In addition to Van Roon, Van Eerden and the company’s existing leadership team, the company is led by founders Arthur Nederlof and Arnoud Munneke.
Quandago is a cloud customer experience software company focused on contact centers, knowledge management, and process automation. Today, QuandaGo manages more than 100 million interactions for customers in the retail, BPO & services, utilities, financial services and communications industries. Email email@example.com or visit www.quandago.com.