Tritel Expands Portfolio with New Omnichannel Contact Center and Process Automation Cloud Services from QuandaGo
Communications Provider Becomes Official Reseller of QuandaGo Cloud-Based Customer Experience Solutions in The Philippines Market
Manila, The Philippines, March 23, 2020 — Tritel Communications, a leading provider of telephony, communications and system integration services for BPOs and enterprises, today announced a partnership with cloud customer experience software provider QuandaGo. Under the new agreement, Tritel will resell the complete set of QuandaGo customer experience solutions, including omnichannel contact center and intelligent process automation services. The two companies will also work together on joint marketing, sales, and support.
Today, Tritel offers a rich portfolio of end-to-end business solutions, including communications and network services, cloud CRM and payroll solutions, IT hardware provisioning, and office build-outs. The addition of the new QuandaGo cloud services significantly broadens and strengthens Tritel’s omnichannel contact center services, while easily opening up its current and future customers to home-based agents, as well as new and innovative process automation and self-service solutions. This includes automating common contact center tasks to reduce costs, as well as applying automation to more complex workflows and customer journeys that blend agents and artificial intelligence to improve decision-making and overall efficiency.
The new Tritel service offerings powered by QuandaGo include:
- OmniChannel Contact Center — Provides all the technology and tools to quickly activate a modern, dynamic cloud contact center. The cloud-based platform is built around advanced routing and management of omnichannel customer interactions with all customer data available in a unified agent desktop. For contact center managers, the solution provides cross-channel visibility for reporting and analytics. This includes support for the full range of customer interactions channels, such as voice, email, social, mobile, web, bots, messaging apps, mobile apps, voice apps, and future platforms.
- Intelligent Process Automation — Automates common tasks, workflows and customer processes—using business rules and artificial intelligence—to improve agent efficiency and value, and the overall customer experience. This ranges from automating common tasks like after call work and compliance checks to providing agents with augmented intelligence and next best actions. BPOs and enterprises can also optimize more complex use cases with bots, including new customer on-boarding, payment and dispute management, proactive selling, churn management, and more.
“Our roots are in the BPO space, and we know the business challenges and opportunities they face first-hand,” said Arthur Nederlof, chief executive officer at QuandaGo. “We’re just beginning to see the true benefits of a fine-tuned omnichannel contact center combined with intelligent process automation, and we’re excited to realize their full potential with Tritel and its customers.”
About Tritel Communications
Tritel Communications, Inc. is a next generation telephony and systems integrator. With 10+ years of experience, Tritel’s approach is to encourage, to aid, and to be at the forefront of the “migration to cloud” with a single cloud platform that delivers our customers all of their integrated services reliably and securely. Visit https://www.tritelph.com.
Quandago is a cloud customer experience software company focused on contact centers, knowledge management, and business automation. Today, QuandaGo manages more than 100 million interactions for customers in the retail, BPO & services, utilities, financial services and communications industries. Email email@example.com or visit www.quandago.com.
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