Learn how you can achieve 15 – 20% improvements in first contact resolution and higher customer satisfaction with QuandaGo Picture support.
Get a free 30-minute demo and we’ll show you how it works:
- Connect with the customer: The customer engages with support usually via a mobile phone or web chat.
- Share the image: To enable picture sharing, the agent pushes a text or chat–the customer can choose–with a link to open a web browser to take a picture.
- Resolve the problem: The customer takes a picture of the product or equipment and securely sends it to the agent, who can use the image to better analyze and resolve the problem.
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