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Michel's CX Automation Newsletter
Actionable strategies and best practices for accelerating your customer experience
Learn about the impact automation is having on CX!
Everyday I’m out talking to CX and contact center leaders about what’s next for customer experience — automation is it.
Process automation in the contact center and across departments is opening up new (and huge) opportunities to accelerate the customer experience you deliver – driving higher customer satisfaction and agent productivity.
But here’s the thing: You have to know how to do it!
That’s why I created this newsletter — to share what I’ve learned as QuandaGo’s Chief Customer Officer, including real-world examples of CX automation in action with our customers and industry leaders.
The value and impact customer experience automation is having on end-to-end customer journeys and process efficiency in the contact center and company departments.
How you can reduce the time it takes to complete today’s most common processes by up to 50% or more.
Best practices and ideas to transform the customer experience you deliver – and your business.
If you want to transform the customer experience you deliver for you and your clients, then I hope you’ll give this newsletter a try.
Michel van Roon