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CCW Market Report - Future of the Contact Center: A Forecast

A CCW Market Study in collaboration with QuandaGo

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How will contact center strategy evolve to accommodate new customer behaviors and changing engagement preferences? How will companies navigate tricky balances related to digital and voice-based engagement or automation and agent-led support? How will companies navigate the “remote vs. on-site” debate at a time when employee expectations and standards are radically evolving?

Learn about the latest CX trends impacting your business and what your peers are doing about them in 2022 and beyond.
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