Customer Journey Automation with Koopid

Engage Your Customers in a Whole New Way with Conversational AI and Process Automation

Complete service requests 50% faster with conversational AI & automation

By integrating QuandaGo process automation and knowledge management with conversational AI from Koopid, companies can open up new opportunities to automate service requests across the customer journey — without disrupting current contact center infrastructure. 

  • Enable digital interactions that are natural and intuitive over any channel.
  • Empower customers with self-service powered by easy-to-use button bots.
  • Automate processes from the first contact to the back office to accelerate experiences and complete tasks faster.
  • Keep  current contact center infrastructure in place — zero disruption!

How It Works

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Customer engages Koopid digital agent over website, voice call, mobile app or social media.

The solution uses Koopid’s conversational AI and cognitive skills to automate verification of customer ID and determine intent.

The solution uses AI and machine learning to determine next best actions.

Customer engages Koopid digital agent over website, voice call, mobile app or social media.

Customer engages Koopid digital agent over website, voice call, mobile app or social media.

Automate the Returns Process

service automation

Key Benefits

Shorter
Handling Times

Higher Customer
Satisfaction

Greater
Process Efficiency

Increase service efficiency for customers, contact center agents and back office employees. Reduce the time it takes to complete today’s most common customer interactions, including order intake, order tracking, product returns, and service requests. Deliver a customer experience that stands out from the competition.

Integrations & Ecosystem

Key Features
Conversational
AI
Personalized
Self-Service
Knowledge
Management
Intelligent Process Automation
Front & Back
Office Collaboration
Digital First Interactions

Learn about Customer Journey Automation today!

Request a FREE demo and let QuandaGo & Koopid show you how to reduce handle times for common customer processes by 50% or more!