Customer Journey Automation with Koopid
Engage Your Customers in a Whole New Way with Conversational AI and Process Automation
Complete service requests 50% faster with conversational AI & automation
By integrating QuandaGo process automation and knowledge management with conversational AI from Koopid, companies can open up new opportunities to automate service requests across the customer journey — without disrupting current contact center infrastructure.
- Enable digital interactions that are natural and intuitive over any channel.
- Empower customers with self-service powered by easy-to-use button bots.
- Automate processes from the first contact to the back office to accelerate experiences and complete tasks faster.
- Keep current contact center infrastructure in place — zero disruption!
How It Works
Customer engages Koopid digital agent over website, voice call, mobile app or social media.
The solution uses Koopid’s conversational AI and cognitive skills to automate verification of customer ID and determine intent.
The solution uses AI and machine learning to determine next best actions.
Customer engages Koopid digital agent over website, voice call, mobile app or social media.
Customer engages Koopid digital agent over website, voice call, mobile app or social media.
Automate the Returns Process
Key Benefits
Shorter
Handling Times
Higher Customer
Satisfaction
Greater
Process Efficiency
Increase service efficiency for customers, contact center agents and back office employees. Reduce the time it takes to complete today’s most common customer interactions, including order intake, order tracking, product returns, and service requests. Deliver a customer experience that stands out from the competition.
Key Features
AI
Self-Service
Management
Office Collaboration
