Connect with your customer and speed up the solution of a problem.
Enrich the conversation with visual help
The challenge of your employees: clarifying a problem with the customer in one conversation. It can help if you could see with through your customers eyes. VideoSupport is a SaaS application that allows the help desk employee to temporarily take over the camera function of a customer’s smartphone. This facilitates video conversation and speeds up problem solving.
Your customer expects your agents to be an expert. VideoSupport gives these employees an extra tool to help and advise clients in a targeted way.
How does it work?
To make the camera accessible, the customer gets a link via e-mail. Clicking the link opens a web browser in which the camera image is displayed. The help desk employee can watch live, choose to make individual images or record a video. The consumer can see what the employee sees.
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