MotionTrue Partners with QuandaGo to Deliver Omnichannel Contact Center and Process Automation Solutions to the Turkish Market
Communications Solutions Provider and Services Firm Becomes Official Reseller of QuandaGo Cloud-Based Customer Experience Management Solutions in Turkey
Rotterdam and Istanbul, April 19, 2022 — MotionTrue, a customer experience and contact center services and solution provider, today announced a partnership with cloud contact center and process automation provider QuandaGo. Under the new agreement, MotionTrue will resell the complete set of QuandaGo customer experience management solutions in the Turkish market, including omnichannel contact center, knowledge management and intelligent process automation. The two companies will also work together on joint marketing, sales, and support to drive growth and strong customer relationships in the local market.
Today, MotionTrue offers consulting and implementation services for contact center and customer service solutions. The addition of the new QuandaGo cloud software platform brings a modern, data-driven contact center solution to the MotionTrue portfolio of offerings, as well as new and innovative process automation and self-service applications. This includes the following QuandaGo solutions:
- OmniChannel Contact Center — Provides all the technology and tools to quickly activate a modern, dynamic cloud contact center. The cloud-based platform is built around advanced routing and management of omnichannel customer interactions with all customer data available in a unified agent desktop. For contact center managers and supervisors, the solution provides cross-channel visibility for reporting and analytics. This includes support for the full range of customer interactions channels, such as voice, email, social, mobile, web, bots, messaging apps, mobile apps, voice apps, and future platforms.
- Knowledge Management — Enables companies to bring together company-wide data, making it available in a single desktop for agents, as well as for customers in self-service. QuandaGo takes a purely open ecosystem approach, giving customers 100% flexibility when integrating to existing and future enterprise channels, apps, systems, and data. This includes data from CRM and ERP apps, document management systems, mobile apps, as well as any third-party sources via APIs—and Internet of Things (IoT) devices in the future.
- Intelligent Process Automation — Automates common tasks, workflows and customer processes—using business rules and artificial intelligence—to improve agent efficiency and value, and the overall customer experience. This ranges from automating common tasks like after call work and compliance checks to providing agents with augmented intelligence in the form of next best actions. Businesses and enterprises can also optimize more complex use cases with bots, including new customer on-boarding, payment and dispute management, proactive selling, customer churn management, and more.
“The MotionTrue team brings the local experience and expertise needed to ensure our customers are successful in the Turkish market,” said Michel van Roon, Chief Customer Officer at QuandaGo. “We look forward to working together with the MotionTrue team to bring innovative and forward-looking contact center and process automation solutions to CX-driven companies in Turkey.”
“As MotionTrue, our goal is to bring innovative and disruptive contact center solutions to the Turkish market,” said Devinim Solen, CEO and Co- Founder at MotionTrue. “We are confident that with QuandaGo’s offering we will achieve this goal, while providing our customers with a leading, future-proof contact center and process automation solution.”
QuandaGo provides a cloud-based platform that brings together omnichannel contact centers, customer knowledge management and process automation in a single solution. Today, the company helps manage more than 100 million interactions for customers in the retail & direct-to-consumer, financial services, travel & logistics, BPO, utilities and local government sectors.
Visit www.quandago.com for more information.