QuandaGo and Anyroute Empower Microsoft Teams Users to Engage Customers and Accelerate Tasks in the Back Office
Cloud-Based Omnichannel Contact Center, Process Automation and PBX Replacement Solution Drives CX Efficiency Across the Front & Back Office
Rotterdam, November 16, 2020 — QuandaGo and Anyroute today announced a new solution that opens up customer interactions and improves productivity for Microsoft Teams users, including back office employees. With the new integration, companies can replace their current PBX system with a cloud-based solution that uses the Microsoft Phone System with any public voice telephony service provider and seamlessly connects to a modern, omnichannel contact center with process automation.
The QuandaGo and Anyroute integrated solution is ideal for companies that use Microsoft Teams and are seeking a quick, cost-effective way to transition their traditional voice telephony system to the cloud, while improving customer service efficiency between the contact center and back office. This includes providing direct connectivity to customers by back office workers using Microsoft Teams with access to the same data as frontline contact center agents. Companies can also apply automation to replace manual tasks for employees and accelerate more complex customer journeys that require multiple company departments for completion. Use cases supported include new customer on-boarding, application approvals, payments and dispute management, case management, compliance management and more.
“Together with Anyroute, we’re bringing new levels of productivity to Microsoft Teams users by providing direct access to customers with easier access to customer data and automated support for the processes they are trying to complete,” said Radboud Heinink, Business Development at QuandaGo. “This new level of connectivity between customers, contact center agents and back office Microsoft Teams users presents a huge opportunity for companies to improve customer experience efficiency across the company.”
“Our cooperation with QuandaGo is 100 precent in line with our fundamentals; creating value for customers and partners by developing smart integrations together,” said Marty van de Veerdonk, Business Consultant at Anyroute. “This integration takes full advantage of the many features and potential of both solutions”
Anyroute is a cloud-native communication provider focused on delivering smart communication integrations. Anyroute offers Service Providers and Microsoft integrators & partners the ability to make connections between Office365 tenants and Public Telephony networks. Our hosted solutions make it to possible to be distinctive without the need for any complex installations on customer sites. Email firstname.lastname@example.org or visit www.anyroute.cloud
Quandago is a cloud customer experience software company focused on contact centers, knowledge management and intelligent process automation. Today, QuandaGo manages more than 100 million interactions for customers in the direct-to-consumer, retail, BPO & services, utilities, financial services and communications industries.