Unified agent desktop. Centralized data and knowledge. Company-wide workflows.
Insurance and financial services provider Dela connects the experience for 3 million customers
Dela deployed an omnichannel contact center solution with a unified agent desktop that provides visibility into multiple data sources from across the company. The solution also uses QuandaGo for knowledge management and process automation to retrieve customer data, auto-populate screens and forms, and perform after call work for greater efficiency across systems and departments.
Connect the Experience Today!
See a DEMO, and let us show you how to connect, the experience for your customers, agents and company–and achieve similar results!