Understand Customer Intents – and Take Action!

QuandaGo Conversational Analytics

Conversational analytics is changing the way we manage contact centers and customer experience

Machine and deep learning now make it possible to analyze 100% of customer interactions – enabling you to identify CX opportunities and issues faster, including agent training needs, process bottlenecks and cross-sell/up-sell opportunities.

Quantified Quality Management

Intent Recognition

Agent Assist

QuandaGo Conversational Analytics

How it works

Analyze

Analyze 100% of customer interactions, not just a few.

Understand

Understand intents across the customer journey.

Complete

Optimize processes to get customer service done.

Analyze 100% of customer interactions, not just a few.

Understand interactions and intents across the customer journey.

Optimize interactions and processes to get customer service done.

Automating Quality Management

New Customer Onboarding
Product Returns
Change of Address
Endless Automation opportunities
Conversational Analytics
Knowledge Base
Process Automation

QuandaGo Customer Experience Automation Platform

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Runs on any contact center infrastructure!

Explore the benefits of conversational analytics today – get a DEMO!

Let us show you how to understand customer intents in real-time and take action – while delivering a better experience for customers and agents!