QuandaGo Conversational Analytics
Understand Customer Intents – and Take Action!
You
How can Conversational Analytics help my business?
QuandaGo Digital Agent
Deliver fully automated agent experiences for common requests and processes using AI-powered, multichannel bots. Faster customer journeys, fewer manual tasks and even better experiences.
Conversational analytics is changing the way we manage contact centers and customer experience
Machine and deep learning now make it possible to analyze 100% of customer interactions – enabling you to identify CX opportunities and issues faster, including agent training needs, process bottlenecks and cross-sell/up-sell opportunities.
Quantified Quality Management
Intent Recognition
Agent Assist
QuandaGo Conversational Analytics
How it works
Analyze
Analyze 100% of customer interactions, not just a few.
Understand
Understand intents across the customer journey.
Complete
Optimize processes to get customer service done.
Analyze 100% of customer interactions, not just a few.
Understand interactions and intents across the customer journey.
Optimize interactions and processes to get customer service done.
Automating Quality Management
New Customer Onboarding
Product Returns
Change of Address
Endless Automation opportunities
Conversational Analytics
Knowledge Base
Process Automation
QuandaGo Customer Experience Automation Platform
Runs on any contact center infrastructure!
Learn more about QuandaGo Conversational AI
Still doing CX Surveys? What’s the VALUE? Time for REAL insights!
Is your company tired of relying solely on customer surveys to gauge satisfaction? You’re not
AI in Customer Service – a series of AI focused webinars organized by QuandaGo
AI in Customer Service – a series of AI focused webinars organized by QuandaGo focused
QuandaGo revolutionizes Customer Service with AI Automated Conversation Summary
QuandaGo, a leading provider of customer experience solutions, has announced a game-changing feature: Automated Conversation
Explore the benefits of conversational analytics today – get a DEMO!
Let us show you how to understand customer intents in real-time and take action – while delivering a better experience for customers and agents!