Conversational analytics is changing the way we manage contact centers and customer experience
Machine and deep learning now make it possible to analyze 100% of customer interactions – enabling you to identify CX opportunities and issues faster, including agent training needs, process bottlenecks and cross-sell/up-sell opportunities.
Quantified Quality Management
Intent Recognition
Agent Assist
QuandaGo Conversational Analytics
How it works
Analyze
Analyze 100% of customer interactions, not just a few.
Understand
Understand intents across the customer journey.
Complete
Optimize processes to get customer service done.
Analyze 100% of customer interactions, not just a few.
Understand interactions and intents across the customer journey.
Optimize interactions and processes to get customer service done.
Automating Quality Management
New Customer Onboarding
Product Returns
Change of Address
Endless Automation opportunities
Conversational Analytics
Knowledge Base
Process Automation
QuandaGo Customer Experience Automation Platform
Runs on any contact center infrastructure!
Explore the benefits of conversational analytics today – get a DEMO!
Let us show you how to understand customer intents in real-time and take action – while delivering a better experience for customers and agents!
