Here at QuandaGo, our roots are deeply tied to the Business Process Outsourcing (BPO) business. Our fellow VANAD Group company, VANAD Engage, is one of Europe’s leading customer service outsourcing companies, and they helped provide the initial spark that ignited QuandaGo as a company. Today, we continue to work closely together on creating breakthrough contact center technology, services and best practices, serving some of the world’s leading brands. We’re also working with innovative companies like Sweden’s Gradén Mattsson, which differentiates its BPO services with a unique “co-sourcing” approach that is based on complete client flexibility combined with CX analytics and expert consultancy services.
Transformative contact center technology
We believe companies have huge opportunities to transform the way CX is delivered, and BPOs are often at the forefront of this transformation. At the same time, the BPO business is at an inflection point with new technologies and new ways of thinking that are literally transforming traditional ways of doing business — with higher margins and lower costs. This includes driving the shift to digital agent and automated customer self-service, as well as achieving new levels of efficiency and cost-savings with data analytics and emerging best practices.
To help you understand what’s possible — whether you’re a BPO or end user company — we’re pleased to share this newly released QuandaGo BPO Industry Paper on how to move up the value chain by offering “knowledge” outsourcing services. The paper digs deep on the following:
- The challenges BPOs face today as traditional business models become obsolete
- What today’s BPO clients expect in terms of CX services and costs
- How new contact center technology and applications are changing the game
- How forward-looking BPOs can thrive in this new world of automation and consultancy services
If you’d like to learn more, get your copy of Putting You on the Path to the BPO of Future industry paper today.