Here at QuandaGo we strive to understand our customer’s #CX challenges and opportunities — and work with them on solutions. Our recent Virtual Customer Event brought together forward-looking customers for a discussion on the latest trends and key things happening in the customer experience space in their words, including what comes after COVID-19.
Below you can view the panel session in its entirety, which includes real-world examples from CX leaders at RTL and HVC Energy. Specifically, we talk about:
- The next normal for CX
- The changing face of Digital Channels and Omnichannel
- CX beyond the contact center
Watch the video below!
If you’re interested in more panel discussions like this one, please register for our next Virtual Customer Event, taking place on Thursday, September 30 from 10:00 – 11:30 CET. We’ll dig deep into the topic of #CX data trends and how today’s data-driven solutions are redefining customer experience. Reserve your spot here.