We’re pleased to announce that we have teamed up with process automation experts Younicorp to bring new levels of contact center and back office automation to small and mid-sized enterprises.
Younicorp, a Pega Systems consultancy firm, provides expert process automation consultants and services in the Dutch market — helping innovative companies change the way they engage with and serve their customers.
Now, Younicorp is expanding its footprint to provide expertise on the QuandaGo platform, especially in the areas of contact center automation, data integration and back office connectivity — all aimed at increasing efficiencies and improving experiences. With this newly expanded area of expertise, Younicorp brings a unique and powerful combination of consulting services for applications that span the end-to-end customer journey.
Effective immediately, Younicorp will begin offering QuandaGo consulting and implementation services to companies looking to transform the customer experience they deliver with new process automation and contact center technologies. The company plans to bring on additional dedicated QuandaGo experts with plans for building a growing and dedicated business that focuses on contact center automation — and complements its well-established back office process automation business focused on Pega solutions.
Stay tuned for more news on this exciting collaboration later this year. In the meantime, if you’re interested in accelerating your CX Automation efforts across the customer journey, read more about the QuandaGo CX platform that Younicorp can enable for your company today.