We’re thrilled to announce that one of the fastest growing energy providers in Europe, Mega Energy, has signed for the full QuandaGo Suite. Mega’s goal is to use QuandaGo to improve their Customer Service offering and to optimize their CX related processes.
At Mega, efficiency and operational excellence are two major priorities. Alexander van Meeuwen, Managing Director at Mega Netherlands says: “Mega is growing exponentially. For this we need a solution which is highly scalable, helps us create a 360 customer view independently of our back-end systems, allows us to quickly and effectively automate processes so that it puts us in a position to improve customer experience and customer satisfaction against competitive prices. And we believe we have found all that in QuandaGo.”
Turning on the QuandaGo platform enables Mega to fully embrace omnichannel. Julien Perrenet, Client Director at QuandaGo continues: “Omnichannel, self service and process automation will play a major role in our collaboration with Mega. Focus is to assist Mega in improving Customer Experience, especially by eliminating recurring and manual tasks, but also by improving accessibility for customers via chat and other social media channels.”
One of the major benefits of the QuandaGo platform is its ability to automate numerous routine contact center tasks while also streamlining workflows that touch other areas of the business. For example:
- Change of customer details
- Payment arrangements
- Contract renewals
- Change of address
By offloading these repetitive tasks, agents are free to focus on more complex customer issues, thereby further improving the customer and agent experience alike.
Do you want to know more about the QuandaGo platform? To learn more about how QuandaGo can help you leverage process automation in your contact center and back office, schedule a demo today!