Acknowledging the very important role of customer feedback in refining services, QuandaGo, a leading provider of contact center software, Conversational AI and process automation solutions, has entered into a strategic partnership with Insocial, a renowned provider of a comprehensive experience management platform. With this collaboration, we aim to revolutionize customer experience (CX) management by seamlessly integrating cutting-edge technologies and bringing together two fitting company cultures. We already serve several joint customers, for example Gulf Gas and Power and Mega Energy.
What brought us together?
QuandaGo brings to the table its expertise in developing advanced contact center software and automation solutions, empowering businesses to streamline their operations and enhance efficiency. Leveraging AI-driven analytics and automation, QuandaGo enables organizations to optimize their customer interactions, minimize wait times, and maximize agent productivity.
On the other hand, Insocial specializes in offering their experience management platform designed to capture valuable insights into customer and agent preferences, satisfaction levels, and pain points. With customizable survey templates, real-time feedback collection, and robust analytics capabilities, Insocial equips businesses with the tools needed to gain a deeper understanding of their customers’ and agent needs and preferences.
The Value for the Customer
By combining forces, QuandaGo and Insocial create a synergistic partnership that addresses the entire spectrum of CX management. The integration of QuandaGo’s contact center software with Insocial’s platform enables businesses to seamlessly gather customer feedback at various touchpoints throughout the customer journey. This integration not only facilitates the collection of valuable data but also empowers businesses to act swiftly on insights, driving continuous improvement in service delivery and customer satisfaction.
This partnership between QuandaGo and Insocial is a significant step forward in the realm of CX management. Want to know more about how to step up your CX game? Get in touch with us today »
