Blog

QuandaGo announces the promotion of Patrick van Eerden to Chief Financial Officer with a focus on building HR and expanding international business.

Former Director of Product at leading airline brings unique ‘customer-side’ expertise in digital experiences, touchpoint development, self-service, Web, Mobile, and APIs

QuandaGo announces the appointments of Pete Wermter to Chief Marketing Officer (CMO) and Michel van Roon to Chief Customer Officer (CCO).

We’d like to wish everyone a healthy and happy holiday season in a year filled with many challenges, yet many successes and rewards.

See why QuandaGo was recognized by Deloitte and read about the ways we are innovating contact centers and automation solutions.

Learn the latest CX efficiency best practices in use today, including omnichannel routing, API integrations, and intelligent process automation.

QuandaGo and Anyroute announce new solution that opens up customer interactions and improves productivity for Microsoft Teams users.

Learn about today’s contact center efficiency opportunities and how we’re helping companies realize them across three key areas.

Learn how visual interactions and picture support for contact center and field service interactions can reduce costs and eliminate the need for in-home visits.

See how intelligent process automation frees up time for your agents to focus on higher-value transactions and more complex customer needs

As part of a recent QuandaGo webinar, we discussed how to turn customer insights into action with Mark van der Kruijssen at insurer DELA about the importance of data to DELA’s everyday business.

Learn how to bring your customer insights and data together, making it available to your agents in a unified desktop and using it to automate processes

Get a view into home agent engagement, challenges and opportunities brought upon by the Coronavirus crisis in this CX Executive Q&A.

See how intelligent process automation goes beyond RPA by integrating more data sources and supporting the end-to-end customer journey

See how conversational analytics and contact center automation helped a large insurer improve accuracy and deflect 5,000 calls per month

Great insights on managing your business and contact center through the COVID-19 crisis and beyond, including using home-based contact center agents