Get the latest CX industry insights, news and updates from QuandaGo
QuandaGo announces collaborative case management integration with Microsoft Teams that enables more effective and efficient employee collaboration between the front and back office
VANAD Group founder and former Genesys CEO Ad Nederlof discusses IT over the last 50 years and what smart entrepreneurs need to focus on now
Communications solutions provider becomes official reseller of QuandaGo cloud-based customer experience solutions
See how intelligent process automation frees up time for your agents to focus on higher-value transactions and more complex customer needs
LBC to leverage cloud solution to connect the experience for customers over digital channels and automate processes in the front and back office
As part of a recent QuandaGo webinar, we discussed how to turn customer insights into action with Mark van der Kruijssen at insurer DELA about the importance of data to DELA’s everyday business.
Admerex to Provide Cloud-Based Services to Multiple Philippine Government Agencies Beginning in July 2020
Learn how to bring your customer insights and data together, making it available to your agents in a unified desktop and using it to automate processes
Get a view into home agent engagement, challenges and opportunities brought upon by the Coronavirus crisis in this CX Executive Q&A.
See how direct-to-consumer provider Charlie temple centralized all customer data in a single agent desktop with QuandaGo’s cloud contact center
See how intelligent process automation goes beyond RPA by integrating more data sources and supporting the end-to-end customer journey
See how conversational analytics and contact center automation helped a large insurer improve accuracy and deflect 5,000 calls per month
Great insights on managing your business and contact center through the COVID-19 crisis and beyond, including using home-based contact center agents
QuandaGo Expands Leadership Team to Support International Expansion Genesys Contact Center Veteran Michel van Roon Appointed as Global Sales Director and Patrick van Eerden Appointed
Welcome to Part 2 of our blog series on home-based contact center agents — aimed at helping you manage your remote contact center operations during
As we all adjust to a new normal to help limit the spread of COVID-19, home-based contact center agents in particular are being asked to
Tritel Expands Portfolio with New Omnichannel Contact Center and Process Automation Cloud Services from QuandaGo Communications Provider Becomes Official Reseller of QuandaGo Cloud-Based Customer Experience Solutions
More than ever, companies and employees are enjoying the benefits of more flexible working scenarios. This includes fully remote positions dispersed across the globe, on-site
Finding a contact center that isn’t at least exploring the potential benefits of artificial intelligence and automation may prove to be a difficult task today.
A recent McKinsey & Company article sheds new insights on the importance of the human factor when automating business processes. According to the article, “while
Teliax Expands Cloud Offerings with New Contact Center, Process Automation and Knowledge Management Services from QuandaGo Official Global Partner To Deliver The QuandaGo Connected Experience
A newly released report from API management provider Mulesoft sheds new light on the strategic importance connecting the experience for today’s consumers. The study, which
Leading retailer Blokker is focused on delivering the best customer experience in the business—across its country-wide network of physical locations, as well as its growing
The Next Evolution of CX As you may have heard, we are fresh-off the public launch of our new company—QuandaGo—and we’re quickly moving forward! In
Let us show you how to improve efficiency
in the contact center and back office by 50% or more — while delivering better experiences for customers and agents!
QuandaGo is a cloud customer experience software company focused on contact centers, knowledge management and business automation.
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