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See how conversational analytics and contact center automation helped a large insurer improve accuracy and deflect 5,000 calls per month

Great insights on managing your business and contact center through the COVID-19 crisis and beyond, including using home-based contact center agents

QuandaGo Expands Leadership Team to Support International Expansion Genesys Contact Center Veteran Michel van Roon Appointed as Global Sales Director and Patrick van Eerden Appointed Head of Finance  Rotterdam, March

Tritel Expands Portfolio with New Omnichannel Contact Center and Process Automation Cloud Services from QuandaGo Communications Provider Becomes Official Reseller of QuandaGo Cloud-Based Customer Experience Solutions in The Philippines Market Manila,

Finding a contact center that isn’t at least exploring the potential benefits of artificial intelligence and automation may prove to be a difficult task today. Indeed, the majority of companies

A recent McKinsey & Company article sheds new insights on the importance of the human factor when automating business processes. According to the article, “while organizations are often tempted to

Teliax Expands Cloud Offerings with New Contact Center, Process Automation and Knowledge Management Services from QuandaGo Official Global Partner To Deliver The QuandaGo Connected Experience Platform DENVER, January 15, 2020

A newly released report from API management provider Mulesoft sheds new light on the strategic importance connecting the experience for today’s consumers. The study, which includes surveys from 850 global

Leading retailer Blokker is focused on delivering the best customer experience in the business—across its country-wide network of physical locations, as well as its growing digital platform business. In case

The Next Evolution of CX As you may have heard, we are fresh-off the public launch of our new company—QuandaGo—and we’re quickly moving forward! In last week’s post from Arthur

Get an introduction to QuandaGo, and how we help companies connect the experience across customers, agents, and business processes.

Newly formed cloud CX software company brings together omnichannel contact centers, knowledge management and business process automation in a single solution

The softphone offers a solution for organizations that no longer want to invest in physical devices and need to quickly scale up and down workplaces.

Even with the rapid adoption of cloud applications, some companies still work with on premise solutions. Here’s why you should migrate to the cloud today!

The organization will have to deal with a considerable growth spurt or there are serious signals that the organization is difficult to reach. What to do and where do you start?

Video popularity continues to rise, especially among young people, so it is not surprising that more and more companies are using video as a customer interaction channel.

QuandaGo, provider of a cloud-based customer experience platform, offers a smart solution for companies that wrestle with bad accessibility during peak times.