Blog

QuandaGo and Anyroute announce new solution that opens up customer interactions and improves productivity for Microsoft Teams users.

Learn about today’s contact center efficiency opportunities and how we’re helping companies realize them across three key areas.

Learn how visual interactions and picture support for contact center and field service interactions can reduce costs and eliminate the need for in-home visits.

See how intelligent process automation frees up time for your agents to focus on higher-value transactions and more complex customer needs

As part of a recent QuandaGo webinar, we discussed how to turn customer insights into action with Mark van der Kruijssen at insurer DELA about the importance of data to DELA’s everyday business.

Learn how to bring your customer insights and data together, making it available to your agents in a unified desktop and using it to automate processes

Get a view into home agent engagement, challenges and opportunities brought upon by the Coronavirus crisis in this CX Executive Q&A.

See how intelligent process automation goes beyond RPA by integrating more data sources and supporting the end-to-end customer journey

See how conversational analytics and contact center automation helped a large insurer improve accuracy and deflect 5,000 calls per month

Great insights on managing your business and contact center through the COVID-19 crisis and beyond, including using home-based contact center agents

QuandaGo Expands Leadership Team to Support International Expansion Genesys Contact Center Veteran Michel van Roon Appointed as Global Sales Director and Patrick van Eerden Appointed

Tritel Expands Portfolio with New Omnichannel Contact Center and Process Automation Cloud Services from QuandaGo Communications Provider Becomes Official Reseller of QuandaGo Cloud-Based Customer Experience Solutions

Finding a contact center that isn’t at least exploring the potential benefits of artificial intelligence and automation may prove to be a difficult task today.