Blog

When you think about measuring CX performance, do you consider variables such as:  The breakdown

Learn how to improve the efficiency and impact of the customer experience you deliver with

Explore the latest developments in customer experience BPO services and transformation, including how to evolve

We’re excited to share that QuandaGo has been named as one of the 2022 Top

Learn how an integrated contact center and process automation platform benefits your clients and your

Plug in for 20 minutes as we take a closer look at end-to-end customer journeys

Learn how innovative renewable energy provider Engie uses CX automation to deliver stand-out customer experiences

Learn how Swedish customer experience BPO is transforming its business with new services powered by

We’re pleased to announce the launch of the QuandaGo CX Innovation Center, based in sunny

Learn the critical step that you need to take to get your contact center and

Learn why messaging is now a leading consumer channel and how to integrate messaging apps

Learn how to deliver an omnichannel contact center designed to meet the modern day needs

Dive deeper into four important considerations for laying the framework for long-term customer experience automation

Read about new hybrid work models where contact center agents come in for training and

Take a deeper dive into customer experience automation, including a CCW Digital video interview on

If we were to use one word to describe the trends taking shape in the

With regards to the latest Apache Log4j vulnerability — Log4Shell – and its impact on

Check out an on-demand DEMO on data-driven experiences that benefit both your customers and agents,

Watch this on=demand Innovation Panel on data-driven experiences, and hear from our experts on how

Get the latest insights and perspectives on customer experience automation from leading analyst firm Frost

We’re holding a virtual customer event tomorrow on How to Deliver Data-Driven Experiences. We’ll talk

Get the latest in contact center automation technologies, best practices and breakthroughs, including chatbots and

Hear real-world examples and learn about the latest customer experience trends and happenings in this

Get a view into the latest hot topics and customer experience (CX) innovations for discussion