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Q&A on Turning Customer Insights into Action with Insurer DELA
As part of a recent QuandaGo webinar, we discussed how to turn customer insights into
15/06/2020
As part of a recent QuandaGo webinar, we discussed how to turn customer insights into
Learn how to bring your customer insights and data together, making it available to your
Get a view into home agent engagement, challenges and opportunities brought upon by the Coronavirus
See how direct-to-consumer provider Charlie temple centralized all customer data in a single agent desktop
See how intelligent process automation goes beyond RPA by integrating more data sources and supporting
See how conversational analytics and contact center automation helped a large insurer improve accuracy and
Great insights on managing your business and contact center through the COVID-19 crisis and beyond,
QuandaGo Expands Leadership Team to Support International Expansion Genesys Contact Center Veteran Michel van Roon
Welcome to Part 2 of our blog series on home-based contact center agents — aimed
As we all adjust to a new normal to help limit the spread of COVID-19,
Tritel Expands Portfolio with New Omnichannel Contact Center and Process Automation Cloud Services from QuandaGo
More than ever, companies and employees are enjoying the benefits of more flexible working scenarios.
Finding a contact center that isn’t at least exploring the potential benefits of artificial intelligence
A recent McKinsey & Company article sheds new insights on the importance of the human
Teliax Expands Cloud Offerings with New Contact Center, Process Automation and Knowledge Management Services from
A newly released report from API management provider Mulesoft sheds new light on the strategic
Leading retailer Blokker is focused on delivering the best customer experience in the business—across its
The Next Evolution of CX As you may have heard, we are fresh-off the public
Get an introduction to QuandaGo, and how we help companies connect the experience across customers,
Newly formed cloud CX software company brings together omnichannel contact centers, knowledge management and business
The softphone offers a solution for organizations that no longer want to invest in physical
Even with the rapid adoption of cloud applications, some companies still work with on premise
The organization will have to deal with a considerable growth spurt or there are serious
Video popularity continues to rise, especially among young people, so it is not surprising that
Let us show you how to improve efficiency
in the contact center and back office by 50% or more — while delivering better experiences for customers and agents!
Understand customers, automate interactions and optimize agents for the most efficient experiences – in any combination that works for your contact center and for your business.
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