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A recent McKinsey & Company article sheds new insights on the importance of the human factor when automating business processes. According to the article, “while

Teliax Expands Cloud Offerings with New Contact Center, Process Automation and Knowledge Management Services from QuandaGo Official Global Partner To Deliver The QuandaGo Connected Experience

A newly released report from API management provider Mulesoft sheds new light on the strategic importance connecting the experience for today’s consumers. The study, which

Leading retailer Blokker is focused on delivering the best customer experience in the business—across its country-wide network of physical locations, as well as its growing

The Next Evolution of CX As you may have heard, we are fresh-off the public launch of our new company—QuandaGo—and we’re quickly moving forward! In

Get an introduction to QuandaGo, and how we help companies connect the experience across customers, agents, and business processes.

Newly formed cloud CX software company brings together omnichannel contact centers, knowledge management and business process automation in a single solution

The softphone offers a solution for organizations that no longer want to invest in physical devices and need to quickly scale up and down workplaces.

Even with the rapid adoption of cloud applications, some companies still work with on premise solutions. Here’s why you should migrate to the cloud today!

The organization will have to deal with a considerable growth spurt or there are serious signals that the organization is difficult to reach. What to do and where do you start?

Video popularity continues to rise, especially among young people, so it is not surprising that more and more companies are using video as a customer interaction channel.

QuandaGo, provider of a cloud-based customer experience platform, offers a smart solution for companies that wrestle with bad accessibility during peak times.

Because information about prices and products is completely transparent, consumers mainly choose based on customer experience.

Every company is busy rolling out a digital strategy. The consumer does not expect anything else. The digital transformation is in full swing.

5 tips QuandaGo can help you with

The Customer Effort score is a interesting measure for customer loyalty. Every company can measure customer satisfaction time during the customer journey with this measure.